Online shopping has revolutionized the way we shop by offering convenience and a vast selection of products at our fingertips. One of the biggest online retailers, Amazon, has made our online shopping easier.
Unfortunately, package theft has become a sad reality with the rise of online shopping. Losing or having your Amazon package stolen can be a frustrating and stressful experience, especially when you’re eagerly waiting for a delivery.
According to a Value Penguin survey, nearly one-fifth of Americans reported having their shipments stolen in the previous year. This alarming statistic emphasizes the significance of understanding what to do if your Amazon package goes missing.
Fortunately, Amazon offers a process for filing a claim for a stolen delivery. In this article, we’ll walk you through the steps to resolve this common problem more efficiently.
What to Do Immediately When Your Amazon Package is Stolen?
Suppose you’ve fallen victim to the unfortunate event of a stolen Amazon package. In that case, there are immediate steps you can take to address the situation before reaching out to Amazon for assistance:
Track the Package: Start by tracking the Amazon package online. Sometimes, Amazon may mark a parcel as “delivered” prematurely, and it could still arrive within the next 48 hours. During this time, thoroughly check your property, including any unexpected drop-off spots, such as back porches or behind potted plants. Delivery drivers occasionally hide packages to minimize the risk of theft.
Contact the Seller or Retailer: Contact Amazon if you’re confident that your Amazon package has been stolen. Engage with their customer service to provide them with the details of the situation. Amazon retailers can arrange for replacement shipments or issue refunds to customers. For third-party Amazon orders, utilize Amazon’s A-Z Guarantee and attempt to contact the seller directly. Allow the seller some time to respond to your inquiry. If necessary, proceed with the claims process for your missing or stolen package, ensuring you file the claim within 90 days of the order date.
File a Claim with the Shipping Company: If the seller shifts the responsibility for the missing package to the shipping company, you can also file a claim directly with the shipping company. Common carriers like UPS, FedEx, USPS, and DHL offer online claims processes for reporting lost packages.
Explore Insurance Coverage: Consider checking your homeowner’s or renter’s insurance policies for coverage related to stolen packages. However, weigh the cost-effectiveness of claiming your deductible, as it may not be worthwhile for less expensive items. Additionally, remember that filing a claim could lead to increased insurance premiums.
Utilize Credit Card Purchase Protection: If filing an insurance claim isn’t feasible, investigate whether your credit card company offers purchase protection. Contact your credit card issuer, especially if you purchased entirely with that specific credit card. Notify them of the situation to explore the possibility of reimbursement for your stolen items.
Report the Theft to the Police: To prevent future incidents of package theft, report the theft to your local police department. Doing so raises awareness of the issue in your neighborhood, prompting increased police surveillance and deterrence against porch pirates.
These immediate steps can help you address the situation effectively and increase the chances of recovering your stolen Amazon package.
Several reasons can lead to the need to file a claim for a stolen package from Amazon. While Amazon strives to ensure safe and reliable deliveries, various factors can result in packages being marked as stolen. Here are some possible reasons:
Package Theft: The most straightforward reason is that your package was stolen from your delivery location. Porch pirates and thieves may seize unattended packages, leaving you with a missing delivery.
Misdelivery: The delivery driver may occasionally leave your package at the wrong address. This can occur due to address mix-ups or errors by the delivery personnel.
Package Marked as Delivered But Not Received: There are instances when Amazon’s tracking system shows a box as “delivered” even though it hasn’t reached your hands. This could be due to a premature status update or a mistake in scanning the package.
Issues with Shared Addresses: If you live in an apartment building, a condominium, or any place with shared mailrooms, your package might end up in the wrong hands or mistakenly delivered to another resident.
Delivery Person Error: Delivery drivers may make mistakes, such as forgetting to drop off a package at your door or accidentally marking it as stolen when it isn’t.
Security Camera Footage: Some homeowners have security cameras that record package deliveries. If the camera footage shows that the package was not delivered or stolen, it can be used as evidence to support your claim.
Delivery Confirmation Scams: In rare cases, individuals may falsely claim their package was stolen to receive a refund or replacement while keeping the original item.
System Errors: Glitches or errors in Amazon’s tracking system can sometimes lead to inaccurate delivery statuses.
Understanding these possible reasons can help you when filing an Amazon stolen package claim and provides clarity during the resolution process;
Why is it Essential to File a Claim for a Stolen Package on Amazon?
Filing a claim for a stolen package with Amazon is not only about receiving a refund or a replacement for your lost item; it serves several important purposes:
Preventing Fraud: One crucial reason for filing a theft claim is to deter fraudulent activities. Some individuals may falsely report their items as stolen and then attempt to return them for a refund or replacement. By documenting and investigating such claims, Amazon can identify potential fraud and take appropriate actions, including involving law enforcement agencies if necessary.
Ensuring Reimbursement: When your package is stolen, Amazon commits to reimbursing you for the cost of the stolen item. Additionally, they will send you a replacement if the item is damaged or broken upon delivery, provided the merchant is still in business. Filing a claim is essential to ensure you receive the compensation you are entitled to
Assisting in Theft Investigations: Collaborating with law enforcement agencies such as USPS or UPS, Amazon can use the information from stolen package claims to track down stolen goods and identify those involved in theft or fraudulent activities. This cooperation may lead to the arrest and prosecuting of individuals engaged in mail fraud or identity theft schemes.
Filing a stolen package claim on Amazon is vital for your reimbursement and maintaining the integrity of Amazon’s marketplace, preventing fraud, and potentially helping apprehend those responsible for package theft and related crimes.
How do I file an Amazon stolen package claim?
Filing an Amazon stolen package claim is necessary to recover your lost or stolen items. Here’s a guide on how to file a claim:
Log Into Your Amazon Account: Start by logging into your Amazon account. Ensure you’re using the account associated with the order for the stolen package.
Go to “Your Orders”: Once logged in, navigate to the “Your Orders” section. You can find this section by hovering over the “Account & Lists” dropdown menu on the top right of the Amazon homepage.
Locate the Stolen Package Order: Scroll through your order history to find the specific order for the stolen package. Click on the order to view its details.
Select “Problem with Order”: Within the order details page, locate the “Problem with Order” button and click on it. This action will lead you to several options to report the issue.
Choose “Where’s My Stuff?” or “Track Package”: Depending on your order details, you can select “Where’s My Stuff?” or “Track Package.” Click on one of these options.
Indicate the Problem: Amazon will provide a list of possible issues. Select the option that best describes your situation. In this case, you should choose the option related to a stolen or missing package.
Follow the Prompts: Amazon will guide you through a series of prompts to provide more information about the missing package. You may be asked to confirm the shipping address, verify the delivery status, or describe the issue in more detail. Follow these prompts carefully and provide accurate information.
Submit the Claim: After completing all the necessary steps and providing the required information, you’ll be prompted to submit the claim. Review your submission to ensure accuracy, and then click “Submit.”
Wait for Amazon’s Response: Once you’ve submitted the claim, Amazon will review your case. They may contact you for additional information or clarification. Be patient during this process, as Amazon can take time to investigate and resolve the issue.
Check Your Email and Account: Keep an eye on your email and Amazon account for updates regarding your claim. Amazon will communicate with you regarding the resolution, which may include a refund, replacement, or other appropriate actions.
Note: Amazon has specific policies and timeframes for filing stolen package claims, so initiating the process as soon as possible after realizing your package has been stolen is essential. Additionally, providing accurate and detailed information can help expedite the resolution of your claim.
Amazon Seller’s Responsibility in Case of a Stolen or Missing Package 
As an Amazon seller, you are responsible for investigating any consumer claims of missing packages. Determining whether you’re shipping or third-party logistics partners are at fault would be best. If one of the companies you work with is responsible for the missing item, Amazon is not liable, and you must file a claim with the responsible party.
Also, it’s essential for sellers using FBA to identify if the missing item is Amazon’s responsibility, as you may be entitled to reimbursement. Depending on where the thing went missing in the supply chain, you may need to register an Amazon FBA reimbursement claim with the appropriate Amazon department, such as Shipment to Amazon, fulfilment center operations, FBA customer returns, or Removals.
If you use FBA and a package is stolen, Amazon should reimburse you for the cost of a replacement item or issue a refund to the consumer to ensure a fair resolution.
Tracking reimbursements on Amazon can be a hassle. That’s where Scoop Global steps in. We specialize in FBA account management and excel at handling reinstatement and reimbursements.
Talk with our Amazon experts today and let us take the burden off your shoulders.
Don’t let a stolen Amazon package disrupt your online shopping experience. Follow these steps to file a claim and get the resolution you deserve. Protect your purchases and help prevent package theft.
